Help for shop owners
Community Guidelines
Settings
- Is it free to start a shop on Tictail?
- Setting up a custom domain
- Converting prices on your custom shop
- What is Tictail Plus?
- Getting started with Insights
- Why is my shop considered inactive?
Marketplace
- Why can't I find my shop on Tictail?
- What are Tictail reviews?
- All about Tictail shoppers
- What is Tictail’s marketplace?
- What's the difference between a marketplace shop and a custom shop on Tictail?
- Customizing your marketplace shop
Products
- Displaying sale prices in your shop
- Exporting and importing products
- Editing products in bulk
- How to add and edit products
- How to add variations
- Creating and editing your navigation
Orders
- Suspicious messages from customers
- How do I export my orders?
- How to refund an order
- Why is my order marked as refunded?
- What does it mean when an order is "pending?"
- How is the tax/VAT on my receipts calculated?
Shipping
Payments
- Easier for you, faster for your customers with Tictail's all-new integrated payments service
- Available payment options on Tictail
- How to connect a PayPal account
- How to create and connect a Stripe account
- How to create a Klarna Account
- How to connect a Klarna Account
Apps & Billing
- What happened to the Custom Domain app?
- Updating your payment method for billing
- How will I be billed for the commission fee?
- What are Tictail Apps?
- Adding and removing Tictail Apps
- How can I pay for Tictail apps?
Customizations
- How to make your logo bigger/smaller
- How to set a category page as your landing page
- Changing your shop's landing page
- Creating a custom page
- Adding a custom link to your shop's navigation
- Can Tictail help me customize my shop?
Tictail Mobile App
- How to get started with Tictail Talk
- How can my customers contact me on Tictail Talk?
- How to start a shop in the Tictail iOS app
- How to start a shop in the Tictail Android app
- How to set up discounts in the Tictail iOS app
- How to set up discounts in the Tictail Android app
Marketing
- Getting featured on Tictail's Instagram
- Scam and phishing emails
- Adding Facebook Tracking to your custom shop
- How to use social media to market your shop
- Making your shop more SEO friendly
- Using Google AdWords and Facebook Ads