Help for shop owners
Community Guidelines
Settings
- Is it free to start a shop on Tictail?
- Setting up a custom domain
- Adding a staff member
- Introducing a new, better dashboard
- Converting prices on your custom shop
- What is Tictail Plus?
Marketplace
- Why can't I find my shop on Tictail?
- Getting a negative review
- What are Tictail reviews?
- All about marketplace shoppers
- What is Tictail’s marketplace?
- What's the difference between a marketplace shop and a custom shop on Tictail?
Products
- Displaying sale prices in your shop
- Using hashtags on Tictail
- Exporting and importing products
- Editing products in bulk
- How to add and edit products
- Adding product variations
Orders
- Getting a reported order
- Suspicious messages from customers
- How do I export my orders?
- How to refund an order
- Why is my order marked as refunded?
- What does it mean when an order is "pending?"
Shipping
Payments
- What is a Tictail discount?
- What’s an IBAN and how do I use it to connect a bank account?
- Tictail Payments: a new, better way to get paid
- Available payment options on Tictail
- How to connect a PayPal account
- How to create a Klarna Account
Apps & Billing
- Selling print products using Printful
- What happened to the Custom Domain app?
- Updating your payment method for billing
- How will I be billed for the commission fee?
- What are Tictail Apps?
- Adding and removing Tictail Apps
Customizations
- Can Tictail help me customize my shop?
- Displaying your products using video
- Adding Instagram to your custom shop
- How to remove or add reviews in your custom shop
- How to connect your Instagram account
- How to make your logo bigger/smaller
Tictail Mobile App
- How to get started with Tictail Talk
- How can my customers contact me on Tictail Talk?
- How to start a shop in the Tictail iOS app
- How to start a shop in the Tictail Android app
- How to set up discounts in the Tictail iOS app
- How to set up discounts in the Tictail Android app
Marketing
- Sell on Instagram
- Get to know your users with People
- Selling your products at Tictail's retail locations
- Making the most of Tictail Plus
- Getting featured on Tictail's Instagram
- Scam and phishing emails