There are a few exclusions for Tictail discounts. Please read through the list below to identify whether you’re experiencing any of these issues.

Why isn’t my code working?

If your discount code is rejected, it could be because of one of the reasons below.

1. Discounts codes are eligible for shops located in the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, the United Kingdom, and the United States. Codes used on purchases from shops outside of these countries will be invalid.

2. Discount codes are eligible for the following payment methods: Debit and credit cards, SOFORT, iDeal, and Apple Pay. Orders placed with PayPal or Klarna are not eligible for Tictail discounts.

3. Tictail discount codes may only be applied to a purchase from a marketplace shop. Codes used on purchases made on custom shops will be invalid.

4. In some cases, Tictail discounts may be subject to other eligibility restrictions including expiration date, total order amount thresholds, or brand-specific limitations. Please see below for more limitations. 

Can I use my code if I’ve shopped on Tictail before?

No. These codes are only valid for first-time purchases on Tictail.com. You are not eligible for a discount if you’ve made a prior purchase on a Tictail custom shop or from our marketplace (Tictail.com).

Is there a maximum dollar amount for the value of my discount?

The maximum discount allowed for TICTAIL10 and for Referral discounts codes is $100 USD and its currency equivalents.

If your code isn’t working for any other reason, please drop us a note at tictail.com/ask with the URL of the shop you’re attempting to purchase from. We’ll be happy to help you out!

I forgot to add the promo code. Can Tictail reimburse me?

No. The code has to be added at checkout and we are not able to issue any refunds after the order has been placed.