If you're having issues with an order, you should always report it before starting a dispute. In case you've filed a report and you're not satisfied with the outcome, we recommend that you start a dispute against the seller. How to do this depends on which payment option you used at the time of purchase.
Credit/debit cards, Apple Pay, Sofort and iDeal
If you paid with any of the methods above, you can start a dispute against the seller via your bank or your card issuer. Request a chargeback to your account for the full amount—or a partial amount—of your purchase. Banks typically allow at least 90 days from the date of the charge to dispute it. Read more here.
You can start a dispute up to 180 days after your purchase was made via PayPal. Paypal has a buyer protection program and you may be eligible for a full refund. Read more about how to handle a dispute with the seller via PayPal here.
To start a dispute, please contact Klarna support here.