Promotions let you send targeted campaigns to multiple customers or followers. We suggest using this feature to send discounts to your customers or giving them updates about your shop.
How do I set up a promotion?
1. Go to the Marketing tab and click on Promotions.
2. Start by selecting who should receive this promotion. We have already created a few default filters but you can also create new filters in the People view to suit your needs.
3. When you have selected a target group, it's time to choose the type of promotion. You have 3 different options: send a product, share a discount or send a photo. You can add a message to any of these options.
If you 1) selected product for your promotion, you will now get the option to choose the product you wish to share. If you 2) selected discount, you can choose from a list of your discounts or create a new discount. And if you 3) selected photo, you will be able to select an image from the image gallery on your device.
4. Next step is to write a message that will be sent along with your product, discount or photo.
5. In the last step you can preview your promotion. Looks good? If you are happy with the result, just click Done.
6. It's time to share your new promotion! Click Send and it will be sent as both an email and a talk message. Please note that your promotion will be sent to everyone within the receiver group. If you want to continue, just click Send it now.
How will I know if someone sends me a message on Tictail Talk?
New messages from your customers will appear in the Talk tab. If you don't open a new Tictail Talk message within a couple minutes, you will automatically receive a notification to the email address associated with your account.
What happens if my customer doesn't have Tictail Talk?
No worries. If your customers don't yet use Tictail Talk, the message will automatically be sent to their email address. Similarly, if a customer who does use Tictail Talk, doesn't check the message within a few minutes, your message will also be sent to their email address.