How do I contact a shop?

Looking to get more information about a product, shipping details on your order, or simply ask a brand a question? Our instant messaging feature, Tictail Talk, allows you to reach out to brands right from the marketplace or in the mobile app! 

To reach out to any shop on Tictail, simply click on the Ask a question or Contact shop button on any product page on Your message will automatically be sent to the brand owner, and you'll receive a response either in the mobile app or via email.

You can also use Talk via the Tictail mobile apps on iOS or Android. Either click the Message icon in your mobile brand page or enter your question in the text field Want to know more about this product? in each product listing.

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