Each brand that launches a shop on Tictail has a marketplace shop in our marketplace at Tictail.com. Our marketplace offers exposure to millions of shoppers worldwide, driving increased sales, traffic, and visibility to brands like yours. Customers who place their first order from you through our marketplace are considered marketplace shoppers, and you keep 90% of their purchases – we charge a 10% commission for such sales once a month.
In this article:
- How will I be billed?
- How can I pay the commission fee?
- Which currency will I be billed in?
- Does the fee include the cost of payment providers, i.e. PayPal?
- Will I get the commission back if I refund an order from a marketplace shopper?
Orders received via Tictail Payments
For marketplace orders paid using Tictail Payments (card payments, Apple Pay, Sofort, and iDeal) that are subject to commission, the commission is deducted immediately at the time of the transaction. All funds on your Tictail Payments account are 100% yours. You’ll be able to find a summary of your sales, commission and transaction fees in a monthly report.
What about PayPal and Klarna orders?
For orders paid using PayPal or Klarna that are subject to commission, you will receive a monthly billing statement for all sales driven through the marketplace during the preceding month.
Under Settings > Apps & Billing you can see exactly how many sales you’ve received from marketplace shoppers via PayPal and Klara and view all associated commission. This billing statement is separate from your billing for Tictail Apps.
It's possible to pay the commission fee using a credit or debit card or your PayPal account.
Pro tip! You can learn more about how to update your billing information here.
Currently, Euro is the billing currency used for all European countries with the exception of Sweden, where SEK is used. For all countries outside of Europe, you will be billed in USD.
Tictail strives to provide currencies best suited for your business and will therefore increase support for local currencies in the future.
No. Commission does not include costs associated with payment providers such as PayPal.
If you refund an order, or make a partial refund of an order, you as a shop owner will also receive a refund of the commission. The commission (10% of the refunded amount) will be deducted from your next upcoming billing. Learn more about how to issue a refund here.
You can find more information about marketplace shoppers here.