What is a fraudulent order?
To best understand how to prevent fraud, it’s important to understand what constitutes a fraudulent order.
Fraudulent orders occur when a debit or credit card has been lost or stolen, and used without the permission of its rightful owner. Often, fraudulent activity is detected when a cardholder doesn’t recognize a payment as it appears on a billing statement from their bank.
What is a dispute?
A dispute occurs when a cardholder questions a payment with their bank or credit card company. A cardholder can submit disputes for several reasons—e.g. Product not delivered or Product not as described—but the most common reason for a dispute is Fraud.
There is a formal dispute resolution process, controlled by the bank, during which you can respond and submit evidence to make your case that the payment was valid. But disputes are most often called in favor of the cardholder, especially when the reason is fraud. This is why it’s important to do as much as possible to prevent fraudulent purchases from happening in the first place.
What can I do to prevent fraud?
Making Tictail a safe platform for all of our users—shoppers and business owners alike—has been a top priority for us since the beginning. When you sell on Tictail, you automatically benefit from our advanced fraud detection, which is based on powerful machine learning algorithms as well as manual reviews by our experienced agents.
However, no fraud detection system can guarantee 100% protection. There are a few precautions you can take to keep fraud and disputes to a minimum:
- Never accept orders paid in any way other than through Tictail’s checkout. Say no to any requests for special charges or transfers using payment methods other than those available through Tictail’s checkout.
- Review high value orders. Be on the lookout for orders that seem unusually large or expensive.
- Verify the shopper’s identify and contact information.
- Contact the shopper via email and ask to confirm the order.
- If there’s a phone number on the order, call it to make sure the person who answers is the person whose address is specified on the order.
- Ask for the shopper’s social media accounts (e.g. Facebook, LinkedIn).
- Search for the email address using a search engine. You may find that it’s been used for fraudulent purchases before.
- Watch out for shoppers who ask to change email or shipping addresses after orders have been placed. Fraudulent shoppers may use a legitimate email or shipping address to ensure that a charge goes through, only to ask that products be shipped elsewhere or to be contacted via a different email address later.
- Delay shipping the order for a few days. Fraudulent shoppers are often in a rush to complete transactions before rightful card owners notice suspicious activity.
- Refund suspicious orders. If you are certain that an order is fraudulent, please refund it and report it to us immediately.
Ask Tictail for a review. If you’re uncertain about an order for any reason, please don’t hesitate to get in touch at tictail.com/ask. We will do everything in our power to help.