If you have any questions or issues with your order we recommend contacting the owner of the shop directly to request shipping details or any additional information about your order.
Since Tictail is a platform for independent brands, each shop on Tictail is responsible for shipping their orders, and by contacting the shop directly you will be able to get the fastest support possible.
How do I contact the shop?
You can also find the brand owners' contact email address in your order confirmation email.
How do I report an order?
In case you have an unresolved issue after contacting the shop we recommend that you file a report on that order. You can file a report through the My Purchases view accessible by clicking the View my order button in the receipt email, or in the dropdown menu of your shopper profile while signed in at Tictail.com.
Note! You will only be able to file a report once 14 days have passed after your purchase.
What happens next?
Filing a report will send an official warning to the shop and require them to reach out to you within 7 days. If the report is still unresolved after 7 days, you are able to escalate the case by starting a dispute against the seller. Read more about how to start a dispute here.
Please note that Tictail does not have a mandate to refund the transaction, only the shop owner does. But we will not hesitate to take appropriate action against shops that don’t meet our high expectations on customer service.