I haven't received my order

If you have any questions or issues with your order we recommend contacting the owner of the shop directly to request shipping details or any additional information about your order.

Since Tictail is a platform for independent brands, each shop on Tictail is responsible for shipping their orders, and by contacting the shop directly you will be able to get fastest possible support.

How do I contact the shop?

You can reach the shop owner by clicking on the "Ask a question" or "Contact shop" button on any product page on tictail.com. Read more here. 

You can also find the brand owners' contact email address in your order confirmation email.

How do I report my order?

In case you have an unresolved issue after contacting the shop we recommend that you file a report on that order. You can file a report through the My Purchases view accessible by clicking “See my order” on the receipt email or in the dropdown menu of your shopper profile while signed in at tictail.com

Filing a report will send an official warning to the shop and require them to reach out to you within 7 days. If the report is still unresolved after 7 days, Tictail will review the case and take appropriate action against the shop.

Please note that Tictail does not have a mandate to refund the transaction, only the shop owner does. But we will not hesitate to take appropriate actions against shops that doesn’t meet our high expectations on customer service.

Have more questions? Submit a request