If you have any questions or issues with your order we recommend contacting the owner of the shop directly to request shipping details or any additional information about your order.
Since Tictail is a platform for independent brands, each shop on Tictail is responsible for shipping their orders, and by contacting the shop directly you will be able to get the fastest support possible.
How do I contact the shop?
How do I report my order?
In case you have an unresolved issue after contacting the shop we recommend that you file a report on that order. You can file a report through the My Purchases view accessible by clicking See my order on the receipt email or in the dropdown menu of your shopper profile while signed in at Tictail.com.
Please note that Tictail does not have a mandate to refund the transaction, only the shop owner does. But we will not hesitate to take appropriate action against shops that don’t meet our high expectations on customer service.