Setting up a custom domain

When you start a shop on Tictail you will automatically receive a domain that ends with tictail.com, e.g myshop.tictail.com. You can, however, connect a custom domain to your shop, such as myshop.com.

This feature is available as part of Tictail Plus.

If you don't yet own a domain - there's no need to fret - you can buy one from Tictail's domain partner at iwantmyname.com. If you have already purchased a domain you can simply connect it to Tictail.

Just follow one of our two guides below and you'll be done in no time! 

  1. How do I buy and set up a custom domain?
  2. How do I set up a domain I've already purchased?

How do I buy and set up a custom domain?

1. After upgrading to Tictail Plus, open the Custom Domain App click "Add domain" or "Add your custom domain". 



2. If you don't yet own a domain, you can buy a preconfigured domain through our domain partner iwantmyname.com. Simply click "Purchase a preconfigured custom domain" and you will be directed to iwantmyname.



3. Search for your desired domain name. It's always a good idea to include your shop's name in the domain!



4. You will see a list of available domain names. Once you find one that suites your shop, click on it and proceed to checkout.



Now that you own your domain from iwantmyname, it's time to set it up in the Custom Domain app.

Go back to the app, type in your new domain in the text box and hit "Add domain". 

Please note that you will need to add <www.mydomain.com> (with 'www') and <mydomain.com> (without 'www') separately, since they are considered two different domains.

5. Don't worry if you see a text indicating that it didn't work. Sometimes it takes several hours for the domain to be correctly configured.



6. If you got the above error message, just wait a little time and try to save the domain again. When the domain settings have been properly configured, the domain will automatically appear in the list of domains.

Just remember to separately enter and save all domains you wish to use for your shop.



Pro tip!

If you want to connect several domains to your shop, for example myshop.com and myshop.eu, simply type each one in the custom domain field individually and click the "Add domain" button after entering each one. When you have added all your domains, you can choose which domain should be the primary one, i.e which one should be visible in the browser's address bar.

7. Click "Set as primary domain" on the domain you wish to display in the address bar, and that all other domains should direct to.



How do I set up a domain I've already purchased?

This part of the guide is for those of you who already own a domain and want to connect it to Tictail. If you don't own a domain yet, please follow How do I buy and set up a custom domain? instead.

8. Open the app and click "Add domain" or "Add your custom domain". 



9. Now, you need to point your domain towards Tictail by setting up an "A Record" and/or a "CNAME Record" with your domain registrar.

Which one you need to set up will be displayed in the Custom Domain app if you try to add your domain without pointing it yet.

If you are prompted to set up an A Record, in your domain preferences, configure your A Record to: 46.137.181.142

If you are prompted to set up a CNAME Record, in your domain preferences, configure your CNAME Record to: domains.tictail.com 

Please note that it's a common mistake to enter <myshop.tictail.com> as your CNAME Record instead of domains.tictail.com (imagining your store's domain is "myshop"). Be sure to enter the exact text domains.tictail.com as your CNAME Record!

FYI: if you're connecting a subdomain (i.e. <shop.myshop.com> or <www.myshop.com>) you will need to setup a "CNAME Record" and if you're using a domain such as <myshop.com> you will need to setup an "A Record".

If you're not comfortable making changes to your domain preferences, we recommend that you email your domain registrar directly and ask them to make the changes for you. You can use this template we have written for you:

"Hi,

I have a domain registered with you that I want to point to a different location. The domain name is YOURDOMAIN.COM and WWW.YOURDOMAIN.COM [Change these to the domains you want to connect to Tictail] If possible I would like the CNAME Record set to domains.tictail.com, for domains where CNAME is not applicable I would like to set up an A Record to 46.137.181.142.

Please do let me know when you have been able to make these changes.


Thank you!
Best Regards,
Your name"


10. After you or your domain registrar have made the necessary changes to your domain, it's time to introduce it in the Custom Domain app
Type in your domain in the box and hit "Add domain". 

Please note! Be sure to enter and save www.myshop.com and myshop.com separately!

11. Don't worry if you see a text indicating that it didn't work. Sometimes it takes several hours for the domain to be correctly configured.



12. If you got the above error message, just wait a little time and try to save the domain again. When the domain settings have been properly configured, the domain will automatically appear in the list of domains.

Just remember to separately enter and save all domains you wish to use for your shop.



Pro tip!

If you want to connect several domains to your shop, for example myshop.com and myshop.eu, simply type each one in the custom domain field individually and click the "Add domain" button after entering each one. When you have added all your domains, you can choose which domain should be the primary one, i.e which one should be visible in the browser's address bar.

13. Click "Set as primary domain" on the domain you wish to display in the address bar, and that all other domains should direct to.



Iframes

Tictail doesn't allow iframing of your Tictail custom shop. Some DNS domain registrars allow and even recommend you to setup an iframe, and point that to your Tictail shop. This is not the same as connecting a custom domain directly to your shop, and has negative user experience, performance, security implications for you and your customers.

 

 

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