Selling on Tictail is now easier than ever. With Tictail’s new integrated payments service, we’re consolidating all your payment accounts in one place—never leave your dashboard again for refunds, order adjustments, or accounting.
A few reasons we’re confident you’ll love it:
- Increase conversion by offering your shoppers more ways to pay. All of your payment methods will be consolidated in one account, including debit or credit cards, SOFORT, iDeal, and Apple Pay (plus more to come!). To learn more about whether we support a specific payment method, please contact us at tictail.com/ask.
- Make checkout faster and easier for your customers. Your shoppers will be able to save their shipping address and card details for a faster checkout experience. The next time they shop, they’ll be able to complete their purchase with a single click.
- Issue full or partial refunds (and restock returned items) with just one click. You won’t need to leave your dashboard to do it, and fees withdrawn for the order will immediately be returned to your account.
- Find everything you need in one monthly report. Receive a report with all the numbers you need for accounting: sales, fees, and incoming and outgoing tax/VAT.
How do I get my money?
You’ll receive payouts once a week to your connected bank account. Transaction fees and any marketplace commission will automatically be deducted from every sale, which means funds transferred to your account are 100% yours.
Funds are normally paid out on Mondays but may be delayed in some cases (such as local holidays). If you experience a prolonged delay, please contact us at tictail.com/ask.
You can always find more information about the payout status of an order and update your account and bank details in the payouts view in your dashboard.
Why will it take 14 days to receive my first payout?
To help ensure that Tictail remains a safe and secure platform for everyone, we need to verify each user’s shop and bank account details once they’ve received their first order. We’re working on speeding up this process as quickly as possible!
Why does it take seven days to receive each subsequent payout?
For security reasons, funds will be held for seven days before they become available for payout. (Shipping products in the meantime is 100% safe.) After the seven day period is over, you’ll receive the money as part of your next weekly payout.
How do I connect my bank account?
To connect a bank account, simply access the Payouts tab in your dashboard. Please note that for security reasons, we will ask for details including your full name, address, and social security number during this process. You may also be asked to connect a payment method in case of a negative balance caused by a chargeback or refund. No other charges will be made to your connected payment method without your permission.
Can I still use PayPal?
Yes! While PayPal is not currently a part of Tictail’s integrated payments service, offering shoppers the option to use it is a great way to further increase conversion. You can connect your PayPal account to your shop by selecting “General” under the settings tab. Learn more here.
It looks like Tictail’s integrated payments service is not available to me—why is that?
It may be the case that the service is not available in your country yet. Live in any of the locations listed below? Request an invite for early access by contacting us at tictail.com/ask.
- United Kingdom
How will this work with my existing Stripe account?
Tictail’s integrated payments service will replace your existing Stripe account as soon as you join. All card transactions will be processed through the payments service and you will no longer need to visit your Stripe dashboard to handle orders.
What does it mean if my order is pending?
An order may be marked as such depending on the payment method used by the shopper. There’s no action required on your part, but please note that a pending order has not yet been fully paid—for that reason, do not ship until it’s been marked as “Paid” in your dashboard.
Read more about pending orders here.